Customer Service
At Skylight Language School, our Customer Service team is dedicated to supporting parents, students, and visitors with clear communication, timely assistance, and a welcoming experience. We are here to listen, guide, and ensure that every inquiry is handled with care and professionalism.
Our Commitment to You
We believe that strong communication between the school and families plays a vital role in student success. Our Customer Service department is committed to providing accurate information, prompt responses, and respectful support across all areas of school life.
Whether you are a prospective parent seeking admission information, a current family needing guidance, or a visitor with a general inquiry, our team is here to assist you efficiently and transparently.
How We Can Help
Our Customer Service team can support you with a wide range of inquiries, including but not limited to:
- Admissions guidance and application support
- General information about academic programs and school stages
- School policies, procedures, and daily routines
- Scheduling campus visits and virtual tours
- Redirecting academic or administrative inquiries to the appropriate department
- Handling feedback, suggestions, and general concerns
Communication Channels
To ensure effective and timely communication, we offer multiple channels for reaching our Customer Service team. All inquiries are handled with confidentiality and professionalism.
- Email communication for detailed inquiries and official follow-ups
- Phone support for urgent matters or appointment scheduling
- Online contact forms for structured requests and general questions
Our team will respond as quickly as possible during official working hours.
Our Service Standards
At Skylight Language School, we strive to maintain high service standards in every interaction. Our Customer Service team follows clear principles to ensure a positive experience for all families.
- Clear and accurate information
- Respectful and professional communication
- Timely responses to inquiries
- Commitment to problem resolution and follow-up
Your Feedback Matters
We value your feedback and view it as an opportunity for continuous improvement. Suggestions, comments, and concerns help us enhance our services and strengthen the overall school experience for students and families.
Our team carefully reviews all feedback and ensures that it is addressed appropriately and, when necessary, shared with relevant departments.